1. Information We Collect
When you use TheVaastuAI, we collect the following types of information:
Personal Information
- Username and password for account creation
- Email address (optional but recommended)
- Phone number (optional)
- First and last name
- Billing and shipping addresses
Floor Plan Data
- Floor plan images and files you upload (JPG, PNG, PDF)
- Room dimensions and layout information
- North direction and orientation data
- Analysis preferences and settings
Usage Data
- Chat conversations with our AI system
- Analysis history and generated reports
- Feature usage patterns and preferences
- Device information and browser type
- IP address and general location data
Payment Information
- Payment method details (processed securely through Stripe/Razorpay)
- Transaction history and order details
- Billing information and invoices
- Wallet balance and transaction records
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Provide AI-powered Vaastu analysis of your floor plans
- Generate detailed reports and recommendations
- Enable chat consultations with our AI system
- Process orders and deliver purchased services
Account Management
- Create and maintain your user account
- Authenticate your identity and prevent fraud
- Process payments and manage billing
- Send account-related notifications and updates
Service Improvement
- Improve our AI models and analysis accuracy
- Enhance user experience and platform functionality
- Analyze usage patterns to optimize our services
- Develop new features and capabilities
Communication
- Send important service updates and announcements
- Provide customer support and respond to inquiries
- Send promotional emails (with your consent)
- Notify about new features and improvements
3. Data Security and Storage
We implement comprehensive security measures to protect your data:
Technical Safeguards
- Encryption in transit (HTTPS/TLS) and at rest
- Secure cloud storage using AWS S3 with access controls
- Regular security audits and penetration testing
- Multi-factor authentication for admin access
Access Controls
- Role-based access control for our team members
- Regular access reviews and permission audits
- Secure password hashing using industry standards
- Automated monitoring for suspicious activities
Data Retention
- Floor plans and analysis data: Retained while account is active
- Chat conversations: Retained for 2 years for service improvement
- Payment records: Retained for 7 years for legal compliance
- Usage logs: Retained for 1 year for security purposes
4. Data Sharing and Third Parties
We do not sell your personal data. We only share information in these limited circumstances:
Service Providers
- Payment processors (Stripe, Razorpay) for transaction processing
- Cloud infrastructure providers (AWS) for hosting and storage
- Email service providers (AWS SES) for communications
- Analytics providers for service improvement (anonymized data only)
Legal Requirements
- When required by law or valid legal process
- To protect our rights, property, or safety
- To prevent fraud or security threats
- In connection with business transfers or acquisitions
5. Your Rights and Choices
You have the following rights regarding your personal data:
Access and Control
- Access and download your personal data
- Update or correct your account information
- Delete your account and associated data
- Export your floor plans and analysis reports
Communication Preferences
- Opt-out of marketing communications
- Choose which notifications to receive
- Update your email preferences
- Unsubscribe from promotional emails
Data Processing
- Request restriction of data processing
- Object to certain uses of your data
- Request data portability to another service
- Withdraw consent for optional data processing
We use cookies and similar technologies to enhance your experience:
- Essential cookies for login and security
- Functional cookies to remember your preferences
- Analytics cookies to understand usage patterns (anonymized)
- Performance cookies to optimize loading times
You can control cookie settings through your browser preferences.
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses with service providers
- Adequacy decisions for data transfers to certain countries
- Encryption and other technical safeguards
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or a prominent notice on our platform.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@thevaastuai.com
Data Protection Officer: dpo@thevaastuai.com
Website: https://thevaastuai.com
Response Time: We aim to respond within 48 hours
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